We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in store. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please do not use or damage the items whilst you inspect them. Do not try them in an environment that might make them dirty (e.g. in the garden). We ask that all packaging is kept for a time until you are satisfied with the item – packing will be essential for any return especially petrol powered products where a courier will not collect any unbox item. We are unable to provide replacement boxes so please do keep the packaging.
It is your responsibility to fully inspect the item upon delivery before first use, that the item you have purchased is to your satisfaction and therefore fit for purpose. Should you notice a fault or defect with any product or find that there are missing components, please contact us immediately. Any claims for goods damaged on delivery should me made with 7 days. We are unable to provide replacements for goods claimed to be damaged on delivery outside of this period. Failing to contact us at this early stage could affect your return/warranty entitlements.
Petrol powered machines should not be oiled or fuelled unless you intend keeping the item.
All returns must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused. Please do not open any blister-packs unless you intend to keep the item. Should you wish to return a product, it must be in the original undamaged packaging.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to deduct from the total any amounts due by way of compensation to either repair the goods or to cover any loss.
Any items that need to be replaced must be returned to us first before a replacement can be issued.
Customers who use the Royal Mail Collection Service do so at their own cost.
Returning large palletised goods: If for any reason an item that has arrived on a pallet e.g (Lawn Tractor / Ride-on / Dumper/ Cement Mixer) needs to be returned, the item must be placed on the original pallet (or a suitable other pallet) before a collection can be arranged. The customer is responsible for ensuring the goods are suitably palletised for the return. We are not able to provide replacement pallets or assist with re-palletising the product for its return journey. We suggest holding onto the pallet the product came on.
Items delivered or transferred to locations outside of the Mainland UK – we are unable to collect or send warranty replacement items to these locations (including Northern Ireland, Channels Islands). If you require warranty replacement parts you must return the defective item to us at your cost first, and carriage will be payable for the replacement item should it be warranty (or the cost of the item if it is not).
Delivery Charge Refunds
Mower Magic’s original outgoing delivery charges will only be refunded if you cancel and return your order with us within seven working days after the day of receipt of your goods. Otherwise delivery charges will only be refundable in the case of faulty or damaged goods, or where the incorrect product has been received.
Any delivery costs incurred by the customer to return any unwanted products are the responsibility of the customer.
Returns of small items by Post
Please return any unwanted items within 14 days from the day your parcel arrives, for a refund via the original payment method. Special order items are non-returnable (see below).
If you return your purchase after this 14 day period but within 28 days, we will issue you with a Mower Magic eVoucher to the value of the item excluding original postage costs.
With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 28 day period, we reserve the right to not offer a refund. Your item may instead be returned to you and prior to sending you will charged you the re-delivery fee that is applicable to the product purchased and the location to which your returns will be delivered.
Larger items including machines that require courier collection
If you wish to return a larger item including machinery that will require a courier collection, a collection charge of £30 may be applicable. The item must be unused, unopened, and be in its original packaging, complete with all included accessories. This does not affect your statutory rights in respect of faulty or damaged items. We are unable to offer any courier collection service to orders outside of the mainland UK.
Please note: if you make a purchase (or return your purchase to us) from outside the UK, this is done so at your own risk. We will not accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred. We are unable to offer any courier collection service to orders outside of mainland UK.
When will I receive my refund?
Once we have received the returned product(s) and if appropriate, any packaging, a refund will be credited to the original payment method or card. Please note that it may take up to 21 days for your bank to credit your account. We are not liable, and cannot take responsibility for any bank charges that you may incur during the refund process.
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events, circumstances or causes outside of our control.
If an event outside our control takes place that affects the performance of our obligations under this Contract i) we will contact you as soon as reasonably possible to notify you and ii) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects the delivery or collection of products to you, we will arrange a new delivery date with you after the event outside our control is over.
You may cancel a Contract affected by an event outside our control which has continued for more than 30 days. To cancel a Contract in these circumstances, please contact us. If you opt to cancel, you will have to return (at your cost) any relevant products you have already received and we will refund the price you have paid.
We reserve the right to cancel any order for any reason. We only accept an order once due diligence and security checks are done and we are in a position to deliver the goods. When purchasing from us, the processing of a payment and acknowledgement of an order does not constitute a legally binding contract. We reserve the right to advise customers of any pricing, specification or supply issues before completing the order.